General Questions
What is Garena Shop?
Garena Shop is the official top-up center for Garena games. It provides a secure and convenient way to purchase in-game currency and items for various Garena games.
Is Garena Shop secure?
Yes, Garena Shop uses industry-standard security measures to protect your personal and payment information. All transactions are encrypted and processed through secure payment gateways.
How do I contact customer support?
You can contact our customer support team by submitting a ticket through the "Contact Support" page, or by using the live chat feature during business hours.
What are the business hours for customer support?
Our customer support team is available 24/7 to assist you with any questions or issues you may have.
Is there a mobile app for Garena Shop?
Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
Account Questions
How do I create an account?
You can create an account by clicking on the "Sign Up" button on the top right corner of the website. You'll need to provide your email address, create a password, and verify your email address.
How do I find my Player ID?
Your Player ID can be found in your game profile or settings. For Free Fire, you can find your ID by tapping on your profile picture in the top-left corner of the main screen. For other games, please check the profile or account settings section.
Can I use my social media account to log in?
Yes, you can log in using your Facebook, Google, Twitter, or Discord account if you have linked these accounts to your game account. This makes the login process faster and more convenient.
How can I view my purchase history?
You can view your purchase history by logging into your account and navigating to the "Transaction History" section. This will show all your past purchases, including the date, amount, and status of each transaction.
How do I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password.
Payment Questions
What payment methods are accepted?
We accept various payment methods including credit/debit cards (Visa, Mastercard), e-wallets (PayPal, QIWI, WebMoney), and mobile payment options. The available payment methods may vary depending on your region.
How long does it take to receive my purchase?
Most purchases are processed and delivered instantly to your game account. However, in some cases, it may take up to 24 hours for the items to appear in your account due to server synchronization.
Can I get a refund for my purchase?
As per our refund policy, all purchases are final and non-refundable once the virtual items have been delivered to your game account. If you encounter any issues with your purchase, please contact our customer support team for assistance.
Is there a minimum purchase amount?
No, there is no minimum purchase amount. You can purchase any amount of in-game currency or items that are available on our platform.
Are there any transaction fees?
No, we do not charge any transaction fees. However, your payment provider may charge additional fees for certain payment methods.
Games Questions
Which games are supported on Garena Shop?
Garena Shop currently supports Free Fire, League of Legends, Arena of Valor, Call of Duty Mobile, PUBG Mobile, and Speed Drifters. We are continuously adding support for more games.
Can I purchase items for someone else's account?
Yes, you can purchase items for another player by entering their Player ID during the checkout process. This is a great way to gift in-game currency or items to friends and family.
Are there any special offers or discounts?
Yes, we regularly run special offers and discounts on various games. You can check the "Special Offers" section on the game page or visit our "Promotions" page to see all current deals and discounts.
How do I redeem a gift code?
You can redeem a gift code by logging into your account and navigating to the "Redeem Code" section. Enter your gift code and follow the instructions to claim your reward.
Can I transfer items between games?
No, items and currency cannot be transferred between different games. Each game has its own virtual economy and items.
Technical Questions
What should I do if my purchase is not delivered?
If your purchase is not delivered within 24 hours, please contact our customer support team with your transaction ID and Player ID. We will investigate the issue and resolve it as soon as possible.
Why is my payment being declined?
There could be several reasons why your payment is being declined, such as insufficient funds, incorrect card details, or security restrictions set by your bank. Please check your payment details and contact your bank if the issue persists.
Is my payment information stored securely?
Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your full credit card details on our servers.
What browsers are supported?
Our website is compatible with all modern browsers, including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.
Can I use Garena Shop on my mobile device?
Yes, our website is fully responsive and can be used on any mobile device. We also have a dedicated mobile app for an even better experience on smartphones and tablets.