Frequently Asked Questions
What is Garena Shop?
Garena Shop is the official top-up center for Garena games. It provides a secure and convenient way to purchase in-game currency and items for various Garena games.
Is Garena Shop secure?
Yes, Garena Shop uses industry-standard security measures to protect your personal and payment information. All transactions are encrypted and processed through secure payment gateways.
How do I contact customer support?
You can contact our customer support team by submitting a ticket through the "Submit a Ticket" section on this page, or by using the live chat feature during business hours.
What payment methods are accepted?
We accept various payment methods including credit/debit cards (Visa, Mastercard), e-wallets (PayPal, QIWI, WebMoney), and mobile payment options. The available payment methods may vary depending on your region.
How long does it take to receive my purchase?
Most purchases are processed and delivered instantly to your game account. However, in some cases, it may take up to 24 hours for the items to appear in your account due to server synchronization.
Can I get a refund for my purchase?
As per our refund policy, all purchases are final and non-refundable once the virtual items have been delivered to your game account. If you encounter any issues with your purchase, please contact our customer support team for assistance.
How do I find my Player ID?
Your Player ID can be found in your game profile or settings. For Free Fire, you can find your ID by tapping on your profile picture in the top-left corner of the main screen. For other games, please check the profile or account settings section.
Can I use my social media account to log in?
Yes, you can log in using your Facebook, Google, Twitter, or Discord account if you have linked these accounts to your game account. This makes the login process faster and more convenient.
How can I view my purchase history?
You can view your purchase history by logging into your account and navigating to the "Transaction History" section. This will show all your past purchases, including the date, amount, and status of each transaction.
Which games are supported on Garena Shop?
Garena Shop currently supports Free Fire, League of Legends, Arena of Valor, Call of Duty Mobile, PUBG Mobile, and Speed Drifters. We are continuously adding support for more games.
Can I purchase items for someone else's account?
Yes, you can purchase items for another player by entering their Player ID during the checkout process. This is a great way to gift in-game currency or items to friends and family.
Are there any special offers or discounts?
Yes, we regularly run special offers and discounts on various games. You can check the "Special Offers" section on the game page or visit our "Promotions" page to see all current deals and discounts.